FAQ

No. Every new business gets 14 days of Pro free, with no card required. If you don't choose a plan, your data stays readable — we never delete it.

Yes. TradieQ runs in any modern browser on phones, tablets and desktops. Technicians see only the jobs they're assigned.

Nothing is deleted. Your account becomes read-only, so your customers, quotes and issued invoices stay available.

Owners and admins must use two-factor authentication, every business's data is isolated, and all sessions are encrypted. See our Trust page for details.

Bulk import is on our roadmap. In the meantime our team can help you get set up — just ask.

No. Customers open a secure link on any phone or computer to view, accept, decline or ask for changes to a quote, or approve a variation.

Not yet. TradieQ runs in the browser on any phone, tablet or computer and needs an internet connection.

Not yet. Accounting integrations aren't available today, so record payments in TradieQ and in your accounts as you do now.

Online card payments are coming soon. For now, record bank transfers, cash and other payments against the invoice as they arrive.

Choose a plan to keep working. If you don't, your account becomes read-only: you can still see every customer, quote and invoice, but you can't create new ones. Nothing is deleted, and you're never charged automatically when a trial ends.

Yes. Moving up takes effect straight away with a prorated charge; moving down takes effect at your next renewal. Your data stays exactly where it is.

Prices are shown in your country's currency (US dollars where we don't price locally yet). You're billed in your business's currency, set by the country you choose at signup — never a converted amount. Prices exclude applicable taxes.

Anyone with an active login to your business, including the owner — office staff, dispatchers and technicians. Customers accepting quotes never need an account.

No. Cancelling takes effect at the end of the period you've paid for. Annual plans are paid upfront at a lower price than twelve monthly payments.

Only the people you invite, limited by the role you give them. Technicians see only the jobs they're assigned, and pricing and financials are limited to office and finance roles.

Sign in with one of your recovery codes, then replace your authenticator in Settings → Security. If you're not an owner or admin, your business owner can reset two-factor for you.

Email our security address — it's on the Trust & security and Support pages. Please don't disclose it publicly until we've responded.

No. Job checklists are operational — they make sure your team doesn't skip steps — but regulated certificates are still issued through your state's process.

Yes. Give them the technician role and they'll see only the jobs they're assigned to, with no access to pricing or financials.

Yes. Raise purchase orders, receive deliveries in part or in full, and reserve or consume stock against specific jobs.

Yes. Set up assets and service plans, and TradieQ generates each recurring job when it falls due.

Yes. A customer can have multiple sites, and each site can hold many assets, each with its own service plan.

No. TradieQ works in the browser on any phone or tablet.